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Privacy Policy

Your Privacy is of utmost importance to us and the protection of your Personal Data is a key commitment for us.

This privacy policy forms part of our Website's Terms of Service, by accepting the Terms of Service and the Privacy Policy on the registration page, you consent to provide sensitive personal data or personal information and are aware of the purpose of sharing such information. The following policy applies to your use of First Game’s website and/or Services, and covers information collected in connection with your access to and use of our website and/or Services. Please read this Privacy Policy carefully.

We collect and generate various data points about you. Data by which you are identified is termed as “Personal Data”. Personal Data does not mean information that is freely available or accessible in the public domain. We are governed by the provisions of applicable law in India including the Information Technology Act 2000 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 to maintain the privacy of your Personal Data.

  1. Personal Data
    1. Personal details (e.g. name, contact details including, residential address, date of birth, documents such as identity card/passport details/PAN/Voter ID/driving license, and/or education details) provided by you to us to avail various products/services from us;
    2. Your details including transaction history, balances, payment details for effecting the transfer of monies through various payment channels provided by us;
    3. Financial details (e.g. income, expenses, and/or credit history) as part of a request for some of our products/ services;
    4. Images of documents/ photos required to avail any of our products/services;
    5. Voice recordings of conversations with our customer care agents to address your queries/grievances;
    6. Employment details (e.g. occupation, positions held, employment history, salary and/or benefits) as part of our record retention for credit/ various product evaluations required under applicable law including Prevention of Money Laundering (Maintenance of Records) Rules, 2005;
    7. Specimen signature(s) for processing of your instructions received by us through our various payment and delivery channels;
    8. Opinions provided by you to us by way of feedback or responses to surveys;
    9. Information obtained from your mobile device by way of using our app like device location, communication information including contacts and call logs, device information (including storage, model, mobile network), transactional and promotional SMS/app notifications.
  2. Sharing of your Personal Data

    Any Personal Data that we have access to shall never be shared without your consent.

    In various processes/submission of applications/ availing of product/ service offerings, we even seek your explicit consent to use/ share your Personal Data.

    In our business and operational processes, we only share the data on a partial and “need-to-know” basis to designated personnel or partners or service providers.

    We will share your data with competent/ legal/ statutory/ regulatory agencies/ authorities or partners/ service providers acting on our behalf (as the case may be) in the following cases:

    1. Only for enabling the provision of the products/ services availed by you, strictly on a “need to know” basis and subject to applicable laws.
    2. It is directed or required by legal/ regulatory/ statutory/ governmental authorities under applicable laws/regulations though a legally obligated request.
    3. It is required by financial institutions to verify, mitigate or prevent fraud or to manage risk or recover funds in accordance with applicable laws/regulations.
  • External Processing:
    We also use your Personal Data to fulfil the requirements of applicable laws/ regulations and / or court orders/ regulatory directives received by us. If you click on content from third party advertisers and content owners, based on your acceptance criteria provided to them, they may collect some information from you while you play their games or are redirected to their site. Some examples of usage by them are:
    1. monitor, evaluate, and optimize your game experience and operation of the games;
    2. provide useful features to simplify your experience when you return to our sites and applications etc.
  • Updating / Purging of your Personal Data
    1. You shall be entitled to update the information provided by you by contacting us at [email protected]. Your personal data shall be updated subject to reasonable checks and validation done by FullFantasy.
    2. Users on FullFantasy Platform entitled to withdraw consent for use of their Sensitive Personal Data or Other Personal Information by emailing a specific request to [email protected]. Withdrawal of consent of all or any part of Sensitive Personal Data and Other Personal Information may result in immediate withdrawal of any right to avail the services provided by FullFantasy.
    3. You may delete your FullFantasy account at any point in time by making such a choice in desktop website, mobile WAP site or mobile application. With this, we will no longer share your data with any new partners. However, we retain your Personal Data as long as the purpose for its usage exists, after which the same is disposed of by us except for any record retention required as per applicable law.
    4. The provisions of various laws require your transaction logs to be stored for longer periods post the deletion of an account. Further, in the event of the pendency of any legal/ regulatory proceeding or receipt of any legal and/ or regulatory direction to that effect, we may be required by the law of the land to retain your Personal Data for longer periods.
  • Cookie Policy
    1. Please note that a "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser.
    2. We may use cookies and tracking technology depending on the features offered.
    3. No Personal Data will be collected via cookies and other tracking technology; however, if you previously provided Personal Data, cookies may be tied to such information.
  • Links to Other Websites

    Our website may contain links to other websites not maintained by us. Please read the privacy policies of these websites when visiting them.

  • Security Measures

    We take various steps to protect your Personal Data from unauthorized access or disclosure. Our systems use encryption and access control, audited by third-party cybersecurity agencies. Additional security features include Login/Logout options and AppLock.

  • Security Disclaimer

    While we follow industry standards for information security, we cannot guarantee complete security. If any unintended disclosures occur, we'll notify you promptly and as permitted by law.

  • Limitation of Liability
    1. We do not guarantee the accuracy or completeness of the content available through the App and disclaim liability for errors and omissions.
    2. No warranties, implied or express, are provided regarding the content or links available through the App.
    3. References to specific products or services do not constitute endorsement by PFG.
  • Contact Us

    You can reach our Grievance Officer at [email protected].

    For questions or concerns, email us at [email protected].

  • Policy Review & Updates

    This policy may change periodically. The latest version will be available at privacy-policy.

    While we'll try to keep you informed of updates, we recommend reviewing this policy regularly.

    This Privacy Policy applies to all FullFantasy platforms including desktop, mobile, and applications.